Refund and Returns Policy

Refund and Returns Policy
Last Updated: 15/10/24

At JeTrav, customer satisfaction is our priority. Our products consist of digital itineraries, please read this policy carefully to understand our refund and return terms.

1. Digital Products – No Returns
   Due to the nature of our products, which are delivered in a digital format, we do not offer returns once the itineraries have been accessed, downloaded, or delivered. All sales are final.
2. Refunds
   While we do not generally provide refunds for digital products, we understand that exceptional circumstances may arise. Refund requests will be considered on a case-by-case basis, and JeTrav reserves the right to approve or deny refund requests at its discretion.

a. Eligibility for Refunds
Refunds may only be issued under the following circumstances:

Incorrect or Incomplete Itinerary: If the itinerary delivered does not match the description of the purchased product or is missing essential information.
Technical Issues: If you are unable to access or download the digital itinerary due to a technical problem that we cannot resolve.
b. Non-Refundable Situations
Refunds will not be issued in the following cases:

Change of Mind: If you change your mind after the purchase or no longer wish to use the itinerary.
Delayed Usage: If you fail to use the itinerary by the intended date of travel or experience personal delays.
Accessed Content: Once the digital product has been accessed or downloaded, it is considered delivered and non-refundable.

3. Refund EntreatyProcess
   To request a refund, you must:

Contact us at [Insert Email Address] within 3 days of purchase.
Provide your order number, a detailed explanation of the issue, and any relevant supporting documentation.
We will assess your request and respond within 5 business days. If a refund is approved, the refund will be processed through the original payment method.

4. Exchanges and Corrections
   If there are minor errors or incomplete details in your purchased itinerary, we will correct the itinerary free of charge rather than issue a refund. Please contact us at [Insert Email Address] to request adjustments or clarifications to your itinerary.
5. Chargebacks
   If a chargeback is initiated by the customer without contacting us for resolution, we reserve the right to deny any future services. We encourage customers to reach out to our support team to resolve any disputes before initiating chargebacks.
6. Contact Us
   If you have any questions about our Refund and Returns Policy, please contact us at:

JeTrav
Email: …r questions related to refunds and returns.